Trust & Safety

Last update: January 02, 2021

Our first priority is to keep your data safe.

Yami uses cutting-edge security and privacy best practices to provide businesses of all sizes with a safe, dependable, and compliant talent platform.

Personal Details

We understand how important your privacy is to you. Your information is always safe with us, and we will never share it with anyone else. To protect your data, we use advanced mechanisms and encryption technologies.

Payments security

When Yami platforms are used for all transactions. We manage everything and guarantee the protection of your personal statement, whether the customer pays with a credit card, PayPal, or another method. Yami is committed to providing the best possible protection.

Secure Communications

Through our encrypted messaging system and other communication channels, you can safely contact us/other yami users and share files.

Please be aware that some situations, such as phishing attacks, virus attacks, or other attacks on your system, will not be guaranteed to be secure. It is entirely your obligation to look after your electronics and other belongings. We're going to try to flow by giving some safety recommendations.

1. Update your software before you begin.
2. The most common way hackers and viruses try to gain access to devices and your information is through email and online browsing programs.
3. Ensure that your operating system, web browser, security software, browser plugins (such as Java or Adobe products), and other apps are all up to date before you begin browsing the internet.
4. Keep your web browser safe (and let your web browser protect you)
5. You can change your web browser's security settings to work in a more or less secure manner. When utilizing the safest settings, some functionality may be limited, but they can give the best protection against malicious items.
6. When your web browser detects that you are visiting a harmful website or may be exposed to malicious content, it will issue a warning. Pay attention to these alerts since they can help you avoid malware, phishing, and identity fraud.

Learn more about your browser's security settings. Each browser has its own set of options and security models. To learn more about your browser's security settings, go to the official websites of the following vendors:

Apple Safari
Internet Explorer
Mozilla Firefox
Google Chrome

7. To significantly reduce your risk of becoming a victim of cybercrime, use the following recommendations when browsing the web:
8. When using the internet, create strong, unique passwords.
9. Only download files and apps from websites you know and trusts, such as official app stores or respectable businesses like your bank.
10. Before clicking on links in emails, messages, or social networking sites, take a moment to think about it. If you don't recognize the sender or the message is unexpected, don't click on links in messages.
11. If you suspect a link or are unsure where it links, mouse over it to check the actual web address it will take you to before clicking (usually shown at the bottom of the browser window). Try looking for relevant key terms in a web browser if you don't recognise or trust the address. You'll be able to find the article, movie, or webpage without having to click on the questionable link directly.
12. Check if shortened URLs are secure by expanding them. In social media, short URLs are frequently utilised. Goo.gl, bit.ly, tinyurl.com, ow.ly, and youtu.be are some of the services that create short links. You can utilise a 'expand link' facility to acquire the original URL from a shortened link without having to click through to the destination to see if they're safe. Look for a short URL expander that your anti-virus software or a reliable software firm has recommended.
13. Be cautious of offers that appear to be too good to be true. Scam websites will ask for your personal or banking information in exchange for money. Remember, if something appears to be too good to be true, it probably is.
14. Don't accept friend requests from strangers on social media platforms; people aren't always who they claim to be. Learn how to keep yourself safe when using social media.

When making an online purchase, keep the following in mind:

* Determine whether the website is credible and offers a refund policy.
* Check that you're using a secure connection while making payments. The payment page's URL will begin with 'HTTPS' rather than 'HTTP,' and your browser will display a padlock icon.
* Do not proceed if the website appears shady or if you have any doubts. Find out how to shop safely online.
* Know that internet hazards including malware, phishing, identity theft, and other sorts of fraud and frauds exist. Find out online about these hazards for Stay Smart Online's frequent notifications.
* Malware can be spread through deceptive advertising (known as malvertising). Malware cannot be sent through your browser if you use an adblocker. Some browsers have an AdBlock option under 'Extensions' in their Settings. For further information, look up adblocker in your browser's online help or support center.
* When accessing or providing personal information, avoid utilizing public computers or Wi-Fi hotspots. Don't use public computers or Wi-Fi to do online banking or make credit card payments. Gain knowledge on how to be safe while using public Wi-Fi and online banking.

Cookies and security

Cookies are small text files containing bits of information that websites leave on your computer/device to allow them to remember things about you.

Cookies are used by websites to collect information about their visitors. Cookies can also be used to save your preferences and settings for certain websites, allowing you to tailor your experience based on your previous actions.

Cookies are unlikely to be used maliciously against you from a security standpoint because they are simply text read by your browser and do not include any code that could be executed. Websites, on the other hand, can use cookies to collect a lot of information about you and what you do on their site.

If you're concerned about how this can affect your privacy, you can clear cookies from your computer or device on a regular basis. Some browsers allow you to completely disable them. However, some websites may be affected as a result of this.

For additional information about privacy and how to manage cookies, go to the website of your browser's developer.

Please search on Google for more safety suggestions.

SMS & Calls

When do we send the SMS?

We only send SMS for the following reasons or depending on the actions below.

i) Verification of buyer contact information during the registration process.
ii) Once the payment has been completed.
iii) Update or delivery of an order.
iv) Warning or alert on some important steps.
(Examples include account suspension, account deletion, and payment issues.)
V) To reset passwords or perform any other security-related tasks.

We only send SMS to the buyer or user after receiving their contact information.

Users or buyers in India should receive the following SMS:

To Indian users, we never send promotional SMS material. We only send transaction SMS in the situations described above, where the brand name is prominently displayed. The SMS's header has been approved by the DLT provider. We never send SMS with incorrect data. We strictly adhere to the Government of India's Do Not Disturb Regulations. If a buyer or user has an issue related to SMS or wishes to report SMS abuse, they can go to our support page (https://support.asktoyami.com) and report it to our abuse team.

Users and buyers from other countries will receive the following SMS:

We never send our users promotional SMS material. Only in the situations described above, where the OPT OUT URL is explicitly stated, do we send transaction SMS. Our international SMS service provider issues the short and long codes based on the contrary. If a buyer or user wishes to file a complaint or report SMS abuse, they may do so by visiting our support page (https://support.asktoyami.com) and selecting one of the assistance options. Within 48 hours, action will be taken.

When do we contact the user or visitors by phone?

We only make the phone call conversions for the following reasons or based on the steps below.

i) To resolve problems or acquire more information about any issues that users or visitors have reported.
ii) To respond to sales inquiries.
iii) To help and support users or buyers.
iv) User or buyer requests for a callback.
v) Scheduling the bookings or delivery.
vi) Place the order or book the services.
vii) Alerts or reminders.

Call recording:

Every call is recorded (whether it is a call from us or a call to our support number from a user or a buyer). Each call is recorded in order to improve the quality of our service, for internal training, or as relevant evidence in the context of any critical or sensitive debate or information. We only release call record data if a country's court requests it or if we are given legal notice. Otherwise, we are under no obligation to give this information to any government official, individual, or business. We only save this information for 6 months.